Australian High Commission
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Request for Tender (RFT) for the provision of transactional and administrative services for the Australian Government Department of Home Affairs

UPDATE: The Closing Date of the Overseas Service Delivery Provider Request for Tender (RFT) has been extended by a further two weeks to 13 October 2022. The Department is also offering virtual individual briefing sessions to potential tenderers on 15 and 16 August 2022. For more information, please visit AusTender.

On 14 July the Department of Home Affairs (the Department) released an RFT on AusTender ( titled: Department of Home Affairs - Overseas Service Delivery Partners (HOMEAFFAIRS/2083/RFT).

The RFT is seeking to engage one or more suitably qualified and experienced providers to deliver certain overseas transactional and administrative services on behalf of the Department. These services include Biometric Collection and Identity Verification (checking a customer’s face against their identity document before collecting facial and fingerprint biometrics), Digital Assistance, Online Payment Assistance, Remote Interview Hosting, Document and Claim Checking, Local Addressing and Document Delivery and Paper Digitisation.

If you think you may be able to provide these services, you can obtain a copy of the RFT documentation by registering on the AusTender website (available at the Australian Government's procurement system) - here).


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